Customer Service

OSRAM sets on Voice over IP installation in Germany by YouCon Munich, one of the two leading lighting manufacturers in the world sets off May 19, 2011 with OSRAM immediately in a call center on the IP-based communications solution SAP business communications management. Read additional details here: Federal Reserve Bank. For the customer service of OSRAM China lighting Ltd., the YouCon GmbH installed the IP solution that is now used for customer communication is one of the oldest world famous brands in the Chinese Foshan. The communication solution is used by the service staff in China, but the software is installed on servers in Munich. A leased line connects the call center in Foshan with VoIP software in Germany. Also in Germany the CRM system is installed is accessed from China. One of the main advantages of VoIP technology becomes clear”, explains Peter Kugler, Managing Director of the YouCon EDV Dienstleistungs GmbH. at the beginning of use about 40 staff SAP business communications management in the call center.

As the software but Standort – and used across the Department can, the number of users in the medium term certainly noticeable increase will be. At a company with 40,000 employees, which provides its products in 150 countries, great potential into a communication solution that regardless of location can be used. First discussions about a possible gradual expansion on European call center are already so internally”as Detlef impact Hall, head of sales automation at OSRAM. SAP business communications management is an IP-based communications solution that provides functions for the contact channel cross-business communication. The software replaces the parallel operation of insulated telephone systems, which are used in call centers and enterprise telephony. Logical interconnection of different locations creates a seamless connection between different tasks and knowledge institutions and departments. The software enables a dynamic allocation of the capacity of the in – and outbound as well as a better Resource utilization with minimal training.