Interview by JAS Forwarding of Mexico, to the Econ. Felixcampoverde Velez MsF, Professor Universidad Espiritu Santo, consultant and corporate trainer. Quality of service to the client, starts and ends in our own consciences today speak of quality in processes, quality at optimal levels of profitability, efficiency, effectiveness, efficiency and productivity. But we forget!, – that large employers and business organizations of success, which have remained at the time, chose first to prioritize the human quality, which must have their directors and employees toward its internal and external clients, to achieve its objectives. A word that has been collected by observers of corporate life, and great universities of the world, which saved as one of their great secrets of training for their future professional success with different synonym. How important it is for success in the company have a vision of service to others, in this case toward? our customers? Understanding that the visualization of doing good to others is serve and know how to live: is to give, to receive, it is explicit that the principles of nature which govern us in this universe, oblige us to align ourselves consciously and creatively, this display of creative service is our responsibility. Most of the companies that manage to create a sense of purpose are set a higher ideal, a vision that benefit, and not only tell but also do it – service, is the basis of their corporate social responsibility. This implies that the company sets new standards of excellence, which define what kind of company is and what benefit will bring to other entities, this makes a difference in the segment in the market. In the business world, we can see that each company has its own culture, its history, but all of them have agreed, that success converge in personalized quality service, concept that certainly cannot be theoretical, if not of action for that is already need to identify, evaluate and manage the variables that influence our success through the statistical analysis of sales, and the methodological quadrant of identification, assessment and management of the risks of the market.
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