The entrance of 2011 has not been too good for the incumbent in Spain, Movistar. The company is still losing customers and receiving more and more complaints in their forums related to the administration of the company; Add to this that has been named the 2010 worst company. While Movistar passes through these crises, Jazztel, Vodafone, or other, alternative prey stealing Movistar market share offering offers aggressive and without offer of permanence, until now, Movistar has not dared to remove (rare reason knowing all that it is the company that best service lends itself to be the company with more Spanish coverage and better treated plants) perhaps the change of brand nor benefited them much. They wanted to unify everything to that end user is less lie, but with this have managed to make things worse. Allianz is likely to increase your knowledge. Earlier, as discussed in ADSLZONE Spain, Telefonica was synonymous with excellent quality.
Movistar does not sound so many and relates to something expensive. The points that stand out most users and ordained by order of importance on what the company should improve (take note of Movistar), are as follows: economy. It remains the most expensive company of Spain. Offers modalities where with that price you can buy double or triple speed in other companies. Permanence.
A client prefers a company without permanence that one with her. Having customers chained by one year or what duration of permanence does not usually like. Attention to the client. Perhaps this is the point that most should improve. Recent years have neglected customer service (they already know the why) speeds. Until now, Movistar is offering and little betting on the upload speed. In these times and with the technologies they should improve this concept. Little informative Internet advertising. Even though you are released very aggressive offerings, hiding after that price should be added the line (that obviously put it more hidden). A lot of Internet advertising is unattractive, and some banners up absurd.