PIDAS is also service partner of HP, IBM and T-systems. Currently, 90,000 users in the ongoing projects will be supported by the company. The three strategic business areas are the areas of consulting, solutions and managed services. The consulting focuses on the advice of service organizations and helps enterprises to focus consistently on the needs of their customers. Here, PIDAS supports its clients in all areas of customer care, CRM, CEM and IT service management. The solutions division designs, implements and integrates intelligent best-practice software total solutions to the technical support service organizations. This applies especially to the best possible streamlining and automation of service processes.
PIDAS offers a wide range of sector-neutral IT services with its managed services. The experts build and operate IT infrastructure both Central and decentralized. For global and national customers the company provides its service desk services across countries in 7 x 24-hour operation in different languages. The theoretical basis for CEM and customer care develop strategies and implement sustainable, is the customer care concept. It is a framework for the development of customer-centered, effective, and efficient service organizations. With the customer care concept, businesses can intelligently address the external and internal challenges with new service models and significantly increase thereby customer loyalty and sales performance and service efficiency and employee loyalty. Our current projects are based on the customer care concept 2.0, a development of the original concept. This is also apparent is that we are always working to adapt our concepts and solutions to market needs”, Werner Hoppler, Chief Executive Officer at PIDAS added.
This permanent “Willingness to learn and the consistent focus on customer needs is an integral part of our philosophy and at the same time one of the most important messages we give our customers with on the way if we reorient their service strategies.” About PIDAS: PIDAS is a service company specialized in the field of customer service environment on the development, optimization and operation of service organizations in the business and IT. The company with offices in Basel, Graz, Stuttgart, Vienna and Zurich was around 280 staff in 1987 as a wholly-owned subsidiary of POLYDATA group in Zurich founded in in German-speaking of Europe. We incorporate the elements of strategy, people, organization, and technology in our solutions and use in our projects on our customer care concept. The PIDAS covers the entire customer care value chain, from consulting, building up to the operation of strong and customer-centric service organizations, portfolio. This is not only for the immediate The success of the project, but it is important also for the achievement of the longer-term goals. In his approaches, PIDAS consistently on the own customer care concept. The strategic business areas include consulting, solutions and managed services.